How to Order Prints

Prices are in either The Gallery List or The Price List. You send me money. I send you prints.

All right, all right, it's a little more complicated than that.

First, you contact me any of three ways:

(mail) 42 Skyline Drive, Daly City CA 94015
(phone) 650-756-5557
(email) ctein@pobox.com

If you phone, my name is pronounced "kuh-TINE" (well, it's pronounced that way whether or not you phone). Email is the most reliable way to start; I check it twice a day, unless I'm traveling and can't get access to a node.

Second, you tell me what you want to order and if you need it by a specific date:

All my prints are made on the finest quality double-weight fibre-base paper and have at least 1" of white paper around the image area; most edges have more. They are signed under the image area.

You can order the print either framed or unframed. The Framed Print image (a 162K JPEG) illustrates what my framing looks like. All the materials in contact with the print are archival. The print is not dry-mounted, but corner-taped to the matte. The glazing is acrylic, which can't shatter in shipping. If you wish to replace it with picture glass, be my guest (not recommended in earthquake country).

These are hand-made (and hand-framed) prints. They take hours or days to prepare. Normal delivery time is a couple of weeks. Sometimes I have finished prints in stock (I do try to build up an inventory, but it's hard), in which case, I can get a print to you much faster. Also, if a special occasion is involved, like a birthday or Xmas gift, I'll do my best to rush something out to you in time. When in doubt, ask.

Third, you tell me how you want to pay for the work:

You can pay by cash (not recommended), check, money order, or with a credit card number. Personal checks are just fine. I don't wait for them to clear-- I trust people, and that trust has always been rewarded.

You pay when you order. Partly because I don't bill, and mostly because I really *hate* waiting for that check that was supposed to be put in the mail but someone forgot. It drives me bats! You pay in advance to keep me sane. I'm an artist-- I'm allowed to have quirks.

In return for your trust, you get a 100% satisfied, money-back guarantee, as I describe below.

Fourth, tell me where to ship the work:

I normally ship UPS Ground, insured. I need a street address (not a P.O. Box) that UPS goes to. It can be home or work. I pay the shipping costs for UPS ground. If you want faster shipping or a different carrier, you pay the difference.

I'll tell you about when you can expect to get the work, I'll prepare the prints, I'll package them up, and I'll send them off insured.

When you get the package, open it promptly to determine that the prints really did arrive undamaged, and email me to let me know it arrived safely.

MY GUARANTEE

If for any reason the print you get doesn't live up to your expectations, you can return it to me within 30 days, and I'll give you back all your money. No arguments, no hassles, no hidden clauses. Judging artwork by an on-line image is a chancy business, even when the images are as good as mine. I don't want anyone to feel dissatisfied.

To return a print, first contact me for the go-ahead (see step 1, above). Email is fine for this. I'd like to know why you're returning it, but you're not obligated to give me any reason. Mostly, I want to talk to you so I know to expect the package, and so that you know I'm in town to get it.

Ship the print back to me sturdily packaged, via UPS Ground, insured for the full amount you paid for it. The print has to come back to me completely undamaged, or you don't get your money back until the carrier coughs up on the insurance.

When I get the print and determine it's in pristine condition, I'll send you a personal check for the amount you paid me, plus the charges for the return shipping. I can't save you from the hassle of returning the work, but I'll make sure it didn't cost you any money.

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